Terms & Conditions
Terms & Conditions
Article 1 - Scope
These terms govern sales made by FOTI LEONELLA under the LEONELLA MILANO brand to customers of https://leonellamilano.fr. Validating an order means accepting these terms.
Article 2 - Seller identification
Name: FOTI LEONELLA
Brand: LEONELLA MILANO
Legal form: Entrepreneur individuel — Micro-entreprise
Office: 64 Rue Mazelle, 57000 Metz
SIREN: 981 391 204
RCS: 981 391 204 R.C.S. Metz
VAT: FR39981391204
Email: contact@leonellamilano.fr
Article 3 - Products
Products are offered while stocks last. Jewellery is handmade, so slight differences may appear between photos and delivered pieces.
Article 4 - Prices
Prices are shown in euros including taxes. Delivery fees are displayed before confirmation and prices may change before an order is placed.
Article 5 - Orders
The customer selects products, validates the cart and completes delivery and payment information. An order confirmation is sent.
Article 6 - Payment
Online payment uses the methods available on the website through secure Mollie payment services. Banking data is not available to the seller.
Article 7 - Delivery
Standard delivery costs 9,90 € and is free from 300,00 €. Estimated delivery is 3 to 7 working days after payment confirmation, excluding carrier delays.
Article 8 - Right of withdrawal
Under articles L221-18 et seq. of the French Consumer Code, the consumer has 14 days from receipt of the order to withdraw, without giving reasons. To exercise it, the customer informs the seller by a clear statement (email to contact@leonellamilano.fr or letter) before the deadline, then returns the product(s) within a maximum of 14 days after that notice. Items must be returned complete, unworn, undamaged, unscratched, clean and in their original packaging where possible, in a resaleable condition. Direct return costs are borne by the customer, except for seller error or a defective product. Refund is made within a maximum of 14 days from receipt of the request; the seller may withhold the refund until the products are received back or proof of shipment is provided. Where depreciation results from handling beyond what is needed to check the product, a proportionate deduction may apply. The customer may exercise this right directly online via our withdrawal function, in accordance with article D221-5 of the French Consumer Code.
Article 9 - Exclusions from the right of withdrawal
Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized, engraved, made-to-measure jewellery or items made to the customer's specifications. For hygiene and health-protection reasons, earrings, piercings and body jewellery cannot be returned once unsealed, tried on or worn after delivery.
Article 10 - Legal guarantees
Products benefit from applicable legal conformity and hidden-defect guarantees.
Article 11 - Liability
Photos are not contractual and minor variations due to handmade production do not create seller liability.
Article 12 - Personal data
Data is processed under our privacy policy.
Article 13 - Disputes
The customer contacts contact@leonellamilano.fr first to seek an amicable solution. French law applies.
Article 14 - Consumer mediation
Under articles L612-1 et seq. of the French Consumer Code, after contacting our customer service and absent a satisfactory solution within 30 days, the consumer may use a consumer mediator free of charge:
Registered company: SASU CONFLUENCE MÉDIATIONS
Mediator: CONFLUENCE Médiations
Address: 9 rue Pierre Ceccaldi, 91410 Dourdan – France
Website: https://www.confluence-mediations-consommation.fr
Email: hello@confluence-mediations-consommation.fr
Phone: +33 6 85 70 22 68
Article 15 - Changes
The terms published on the order validation date apply.
Last updated: 10/11/2026